Mobimilia B.V. is a member of WASPA and is bound by the WASPA Code of Conduct. Customers have the right to approach WASPA to lodge a complaint in accordance with the WASPA complaints procedure. Mobimilia B.V. may be required to share information relating to a service or a customer with WASPA for the purpose of resolving a complaint. WASPA web site: www.waspa.org.za
Support is available for technical issues and general questions.
New entertainment content and features are added regularly.
Enjoy exclusive originals and curated content in one place.
- Automatic renewal for uninterrupted service.
- All taxes included. No surprise fees.
- You will be charged R15/day on your Vodacom Account.
- Subscription renews daily until cancelled.
Refund Policy
If a fee was charged for the services for a period of 30 days or less as from the date of the acceptance of and subscription you have right of withdrawal, without the need to provide a reason and without incurring any penalty.
To exercise your right of withdrawal, you must notify the customer care of your decision through an unambiguous statement.
Email sent at the following address: help@mobio-plus.com
You must specify in your request the following in order to allow the treatment of:
Complete contact details (first name and surname, mobile number, e-mail address)
The name of the service name you subscribed to
The payment method used
In case of refund request, we will reimburse all payments received from you, no later than fourteen days after the date on which we received your refund request.
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step 1 Need help cancelling your subscription or have questions? Our friendly support team is ready to help! Contact us, business hours apply, Monday to Friday.
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step 2 Select your preferred option from the menu to speak with our support team.
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step 3 Let us know you'd like to cancel your subscription, and we'll guide you through the process.
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step 4 We'll ask for a few details to verify your account and ensure your security.
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step 5 We'll send you an email confirming your cancellation once everything is completed.