How to cancel
- By phone (Vodacom)Dial *135*997# from your Vodacom phone and follow the prompts to manage your content services.
- By emailEmail help@mobio-plus.com and our team will cancel for you.
Support
Unsubscribe & Refund Policy
Last Updated: May 21, 2026 · Effective: May 21, 2026
Support & cancellation
Help, billing and cancellation in one place
Manage your Mobio+ subscription anytime. The same cancellation methods apply across our help pages, your confirmation SMS and the subscription footer.
Refunds & billing
Charged incorrectly, or cancelled but still billed? Contact Mobio+ Customer Care at help@mobio-plus.com with your Vodacom number, the charge date and amount, and a short note. Requests are reviewed against your subscription status, billing history, cancellation date and Vodacom billing records.
How billing worksContact support
We aim to reply within 2 business days.
Open the contact formMobio+ is a R15/day subscription service for Vodacom users. The 1st day is free. After the 1st day free period, the service is billed daily on your Vodacom account until cancelled.
How to unsubscribe
To unsubscribe, dial *135*997# from your Vodacom phone and follow the prompts to manage your content services.
Once your Mobio+ subscription has been cancelled, you will no longer be billed for Mobio+. You can also email help@mobio-plus.com and our team will help you cancel.
Refunds and billing queries
If you believe you have been charged incorrectly, or if you cancelled but continued to be billed, please contact Mobio+ Customer Care at help@mobio-plus.com.
Please include your Vodacom mobile number, the date of the charge, the amount charged, and a short explanation of the issue.
Refund requests are reviewed based on your subscription status, billing history, cancellation date, and applicable Vodacom billing records. If a refund is approved, it will be processed through the applicable billing or operator process.